This Privacy Policy explains how PolPro Joinery (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website or contact us. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
PolPro Joinery
Falkirk, Scotland, United Kingdom
Email: enquiries@polprojoinery.co.uk
Phone: 07842 435564
We are the data controller responsible for your personal information.
2. What personal data we collect
a) Information you provide directly
When you contact us through our website, email, or phone, we may collect:
- Name
- Email address
- Phone number
- Project details or messages you send us
We use this information only to respond to your enquiry and provide our services.
b) Automatically collected data (cookies & analytics)
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
This data is collected through cookies and analytics tools (if enabled). For details, see our Cookie Policy.
3. How we use your personal data
We use your data to:
- Respond to enquiries
- Provide quotes and joinery services
- Improve our website and user experience
- Maintain website security and prevent spam
- Comply with legal obligations
We do not sell or share your data with third parties for marketing purposes.
4. Legal basis for processing
We process your data based on:
- Legitimate interest – responding to enquiries and running our business
- Consent – when you accept cookies or submit a form
- Legal obligation – record keeping, tax and accounting requirements
5. How long we keep your data
We retain personal data only as long as necessary:
- Contact form enquiries: up to 12 months
- Customer project information: up to 7 years (legal requirement)
- Analytics data: according to the settings of the analytics provider
You may request deletion of your data at any time.
6. Sharing your data
We may share your data only with:
- IT service providers (website hosting, email hosting)
- Legal or regulatory authorities if required by law
We do not share your data with advertisers or third‑party marketers.
7. Your rights under UK GDPR
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Withdraw consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us at: enquiries@polprojoinery.co.uk
8. Cookies
Our website uses cookies to:
- Improve website performance
- Analyse traffic
- Provide essential website functions
You can accept or reject non‑essential cookies through our cookie banner.
For full details, please read our Cookie Policy.
9. Contact
If you have any questions about this Privacy Policy, please contact us at:
enquiries@polprojoinery.co.uk